Privacy Policy

1. Who we are

SmallWorks is a platform that connects small charities with support providers. We are committed to protecting your privacy and handling your personal data responsibly. This policy explains what data we collect, how we use it, and your rights.

2. What data we collect

We collect the following types of information:

• Your name and contact details when you submit a support request or create a provider profile
• Your charity or organisation name
• The support needs or services you describe on the platform
• Your location, where provided
• Technical data such as your browser type and IP address when you visit our website

3. How we use your data

We use your data to:

• Match charities with relevant support providers
• Display provider profiles to charities using the platform
• Send you information related to your request or profile
• Improve the SmallWorks platform and matching process
• Respond to enquiries and provide support

4. How we share your data

We will only share your personal data in the following circumstances:

• Your charity details may be shown to matched support providers so they can respond to your request
• Provider profiles are visible to charities using the platform
• We will never sell your data to third parties
• We may share data with trusted technology partners who help us operate the platform, under strict data processing agreements

5. How long we keep your data

We keep your data for as long as your account is active or as needed to provide our services. If you ask us to delete your data, we will do so within 30 days unless we are required by law to retain it.

6. Your rights

You have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Object to how we use your data
• Request that we restrict processing of your data

To exercise any of these rights, please contact us at privacy@smallworks.org.uk

7. Cookies

SmallWorks uses essential cookies to keep the platform working properly. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

8. Security

We take the security of your data seriously. We use industry-standard measures to protect your personal information from unauthorised access, disclosure, or loss.

9. Changes to this policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting a notice on our website or contacting you directly.

10. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at privacy@smallworks.org.uk